How Can I Check The Status Of An Online Order?
Once your package ships we will send an email with a link to track your order, if there are any issues finding this information you can also reach out to CustomerCare@fortessa.com or call 1.800.296.7508 to speak with someone on our customer service team.
Does Shop.Fortessa offer coupons, coupon codes, or other deals?
Yes! We Offer 10% off your first purchase, Limited Time Offers, Free Shipping on orders, and more, enter your email address here to receive any of these deals.
Does Shop.Fortessa accept all Credit Cards?
We accept all major credit cards: Visa, Mastercard, American Express, Discover!
Can I change or cancel my order?
In order to make any changes, please email CustomerCare@Fortessa.com or by using the contact us: https://fort1shop-v1ecin1devo1lnx2.ecbrands.com/contact-us/.
Can I return an item I purchased online in one of your stores?
Unfortunately, we do not have any stores you can physically return orders to, and orders cannot be returned to any retailer. Returns must be coordinated with our customer service team (see the next question below for details!)
What is Shop.Fortessa’s return policy?
If you are not completely satisfied with your order, you may return it to Fortessa Tableware Solutions, LLC within 30 days of the shipping date. Product being returned must be in its original packaging and unused. Credit will not be given to product received outside of its own packaging or shows of prior use. Please call customer service at 1.800.296.7508 or email CustomerCare@fortessa.com to receive a Return Authorization Number that will need to be included on your return order. A restocking or shipping fee may apply.
SHIPPING & PROCESSING
What Shipping And Processing Options Do You Offer?
Most orders placed before 10am EST will be shipped same day, all others will be shipped within the next 48 business hours. Large orders typically take longer to process.
You will receive two emails from us; the first will be a confirmation that we have received your order. The second email will confirm that your order has shipped and provide you with a tracking number. All orders are charged a flat shipping fee regardless of quantity or weight. Currently, we can only accept orders that will be shipped within the contiguous United States.
We offer standard ground shipping and 2-Day Expedited Shipping.
Where can I apply for a job at Integrus Holdings, Inc?
We're always looking for intelligent, imaginative and self-motivated people for all levels in our company! We provide an exciting and creative work environment and a variety of opportunities for professional as well as personal growth. To learn about careers at Integrus Holdings, Inc visit our corporate website www.Integrus.com.
GENERAL BRAND, COMPOSITION, CARE INFOMRATION
What makes Schott Zwiesel glass great?
Our product is made with zirconium oxide which makes the glass brilliant in color. It’s dishwasher and detergent safe, break resistant, does not etch, nor cloud
How do I dry my glasses so that there are no spots?
1) Hold glass wrapped in full size dish towel.
2) Dry the bowl first and do not hold stem and twist.
3) Move down the glass to dry foot/stem.
What is Zwiesel 1872?
A hand-made, mouth- blown glass with a dynamic, more sensual feel that make each glass a unique work of art. It is made of the same proprietary material as Schott Zwiesel. Make sure to hand wash only!
Why should I use a decanter?
To decant the wine from the sediment that may be in the bottle. It also helps aerate the wine to add a little oxygen to open up the flavor
Why use a carafe?
Decorative pieces for the table setting. Used to serve liquids such as water, juices and other such beverages.
How should I wash my decanter or carafe?
Use hypoallergenic fragrance free soap. Wash the outside with hot water and the inside with cold water, this will keep the glass from getting foggy on the inside.
What makes our dinnerware great?
It is used in over 70% of Forbes 4&5 star properties in North America, and durable enough to withstand the abuses of a commercial kitchen. Our dinnerware products are microwave and oven safe to 350°.
What makes our flatware great?
Its composition is made of 18/10 stainless steel, the highest grade available. It is dishwasher safe, and resists corrosion and rust.
How can I properly wash flatware?
Don’t leave greasy or dirty flatware overnight, even if, or especially if you use pre-soaking solutions as they are corrosive chemicals. Avoid use of glass cleaner (e.g. Windex), and lemon detergents as they damage the steel. Make sure to always dry flatware and hollowware to avoid corrosion.
How can I properly store flatware?
Store in a cool, dry area. Humidity is the number one enemy of metal (any metal) flatware and hollowware.
What is Titan PVD?
PVD is a coating technology used to make flatware durable and long lasting. The flatware is coated with titanium using “Physical Vapor Deposition or PVD.”
What is “Bone China”?
It contains 45% calcium phosphate, the defining ingredient of authentic bone china. It creates durability, and gives off a translucency and luminescent white color.
What is Fortaluxe?
High-quality alternative to bone china, setting the standard for durable, innovatively designed and reasonably priced place setting
What is D&V?
D&V stands for “Design & Value.” It is made from Techno Ceram™, vitrified china providing exceptional durability.